Questions? We've got answers.

• How do I request service or book an appointment?

  It's simple! Sign In with your HomeServe ID^® and tell us what the issue is as well as your availability to schedule a contractor to come to your home.

  If you experience trouble with our website or have additional questions, please contact our 24/7/365 emergency repair hotline at 1-855-336-2465 to schedule a repair. One of our trusted Repair Specialists will help you through the request service process.

• How do I create a HomeServe ID^® account to access My Account?

  Visit HomeServe.com to sign up.

• How do I learn about the status of my service request and contact a technician?

  We are continually evolving our process and working toward developing an online tracking system. Go to the Service tab on your My Account dashboard to access your service history and to view job details. In the interim, if you need additional details on the status of your service, please contact one of our trusted Repair Specialists at 1-855-336-2465. They can provide you with updates throughout the service request process.

• What happens if I need an emergency repair?

  You can submit a service request online or call the emergency repair hotline at 1-855-336-2465 toll-free 24/7/365 to schedule a repair. After service has been scheduled, a local, licensed, and insured contractor will be dispatched to make the covered repair or replacement. HomeServe pays the technician directly up to the benefit amount.

• How do I change or cancel my appointment?

  Sign in to My Account with your HomeServe ID^®. Go to the Service History tab on your dashboard. For some service jobs, you will be able to select from the list and then Cancel or Reschedule. For those that do not offer this option, you will need to call 1-855-336-2465 to cancel or reschedule that specific service.

• Who will come to my home to make the repair?

  HomeServe sends a trusted, local, licensed, and insured contractor to perform your repair.

• Do you guarantee the repair?

  Covered repairs are guaranteed for one year.

• Is there a limit to the number of repairs during my contract term?

  This depends on your plan. Please review your Terms & Conditions for a specific list of coverage limitations and exclusions.

• Will I have any out-of-pocket expenses?

  For full coverage details, including limitations and exclusions, please view your Terms & Conditions.

• What if I have an appliance or system that can’t be fixed?

  Each plan is different. For full coverage details, including limitations and exclusions, please view your Terms & Conditions.