Enbridge Sustain and HomeServe Collaborate to Bring Home Repair Protection Plans to Toronto Homeowners

TORONTO, Ontario – November 4th 2026 — Enbridge Sustain and HomeServe are collaborating to introduce optional home repair protection plans to eligible Toronto homeowners, expanding access to convenient solutions that help protect important systems in and around the home.

Enbridge Sustain makes it easier for homeowners to upgrade to newer, more energy-efficient heating, cooling and hot water systems without large upfront costs. Through its flexible lease-to-own solution, homeowners benefit from predictable monthly payments, professional installation, ongoing maintenance and repairs, with a clear path to equipment ownership.

Through this new collaboration, Enbridge Sustain is expanding its home comfort offering by connecting homeowners with additional protection plans offered through and administered by HomeServe, a leading provider of home repair solutions.

The program will initially focus on eligible homeowners in the City of Toronto.

Helping homeowners prepare for unexpected repairs

Many homeowners may not realize that certain underground water and sewer lines on their property may be their responsibility to maintain and repair. When these systems break down, repairs can be disruptive and expensive.

HomeServe offers optional, subscription-based repair plans designed to help manage the costs and inconvenience of eligible repairs.

The program features protection plans available for :

• Exterior Water Service Line Protection
• Exterior Sewer/Septic Line
• Interior Plumbing & Drainage
• Water Heater Repair and Replacement
• Heating System
• Cooling System
• Gas Line

Plan availability, eligibility and coverage vary by product. Homeowners can explore the available options at EnbridgeSustain.com.

How HomeServe makes repairs easier

When a covered breakdown occurs, HomeServe helps homeowners manage the repair process from start to finish.

Homeowners can contact HomeServe's repair scheduling hotline, available 24 hours a day, 365 days a year. HomeServe coordinates a qualified local contractor to complete the covered work and pays the contractor directly, up to the applicable plan benefit amount.

Covered repairs also come with a one-year workmanship guarantee, giving homeowners added confidence in the work performed.

Extending home comfort beyond heating and cooling

"At Enbridge Sustain, our focus is on making access to energy efficient home comfort simpler, more affordable and more convenient. Our flexible ownership solutions make it easier for homeowners to upgrade their heating and cooling equipment with maintenance and repairs included. By collaborating with HomeServe, we're extending that commitment to convenience by helping homeowners access additional protection options for other important systems in their homes."

— Andre Oliveira, Director, Enbridge Sustain

"Many homeowners are surprised to learn they're responsible for repairing certain service lines on their property. Through this partnership, we're helping Toronto homeowners better understand those responsibilities and access convenient, reliable repair solutions."

— Tom Rusin, CEO, HomeServe

How Toronto homeowners can learn more

HomeServe will communicate directly with eligible Toronto homeowners through informational mailings featuring both HomeServe and Enbridge Sustain branding.

HomeServe is responsible for the protection plans, including enrolment, billing, administration and covered repair services.

Homeowners are encouraged to review their existing home insurance, municipal coverage and any other protection agreements before enrolling to determine whether they already have coverage.

Enbridge Sustain lease-to-own customers already have maintenance and repair coverage for equipment included in their agreements and do not need to purchase separate HomeServe protection for that same equipment.

To explore available plans, visit EnbridgeSustain.com or contact HomeServe at 1-833-878-4152.

All plans are optional. Coverage is subject to applicable eligibility requirements, coverage limits, exclusions, waiting periods and service plan terms and conditions.

About HomeServe

HomeServe is an independent home repair company serving more than 4.6 million residential customers across North America. HomeServe North America is a leading provider of home repair solutions, offering optional protection plans designed to help homeowners manage the cost and inconvenience of unexpected repairs to essential home systems. HomeServe works with utility and municipal partners and delivers covered repairs through a network of local contractors.

Learn more at www.homeserve.ca

About Enbridge Sustain

Enbridge Sustain makes it easier for Ontario homeowners to upgrade to modern, energy-efficient heating, cooling and hot water systems through a network of trusted, vetted dealers.

Its flexible Lease-to-Own solution eliminates large upfront equipment and standard installation costs, offering predictable monthly payments that include ongoing maintenance and repairs throughout the agreement. Unlike traditional rental arrangements, Enbridge Sustain provides a clear path to ownership with transparent buyout options, giving homeowners greater flexibility and long-term value.

Enbridge Sustain is also expanding its home comfort offering by connecting homeowners with optional home repair protection plans from HomeServe.

Learn more at www.EnbridgeSustain.com.

Terms and conditions we will use the same one from the protection plans page

Enbridge Sustain is an unregulated company that is distinct from its gas utility affiliate Enbridge Gas Inc.

*“HomeServe, a portfolio company of Canadian-based Brookfield Infrastructure, with an office located at 150 King Street West, Suite 200, Toronto, Ontario M5H 1J9, is an independent company separate from Enbridge Sustain and offers this optional service plan as an authorized representative of the contract issuer, Northcoast Solutions of Canada, ULC, 250 Howe Street, 20th Floor, Vancouver, BC V6C 3R8. Your choice of whether to purchase this plan will not affect any service you have with your local utility or community. Enbridge Sustain and HomeServe entered into a commercial agreement to introduce these plans to homeowners..

Enbridge Sustain does not provide or administer the plans or make coverage decisions. Your choice of whether to purchase this plan will not affect any service you have with your local utility or community. Enbridge Sustain and HomeServe entered into a commercial agreement to introduce these plans to homeowners.